16 Dec 2021

Teller / Branch Processing Officer by Zormelo & Associates

Accra

Job Description

Duties

(Specific outputs/roles expected of the Role)

Service Delivery

Input of Customer Data into the Bank’s System and front-end transaction processing
Processing treasury bills, do static data amendments, data entry for account opening and loan processing
Perform Call-Overs and other branch reconciliation

Governance

Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organization.
Ensure compliance with operational risk & rigour requirements e.g. Health and Safety standards, security of premises etc.
Comply with relevant legislation e.g KYC, banking code service standards, fraud prevention and money laundering procedures

Quality

Achieve operational rigour excellence in all aspects of activities, processes and procedures undertaken to ensure a satisfactory audit.

Social Responsibility

Participate in local events to support local needs, develop individual and team skills to raise the Bank’s profile in the local community.
Agree performance development objectives with the team leader.

Partnership

Achieve individual customer service targets and support the achievement of team targets by working within relevant service level agreements
Provide cover for other Team member as and when it becomes necessary

Competencies/Skills/Knowledge

• Managing and developing yourself

• Initiative

• Quality conscious

• Forward Planning

• Initiative

• Team player

• Team building/working

• Tact and diplomacy

• Results-oriented

• Time Management

• A general understanding of FOS/BRAINS and other IT systems

• A good understanding of Risk/Rigour Management techniques.

Closing Date :2nd January. 2022