24 Feb 2021

Service Operations Manager by Epiroc

 Accra

Job Description

Purpose of the role

  • Key customer management and one point of contact for Mining and Rock Excavation Parts and Service sales and commercial matters.
  • Develop Key and Strategic customer relationships to the next high level.
  • Responsible for Mining and Rock Excavation Parts and Service Products sales growth, profitability and planning

Core Responsibilities/ Expectations

  • Provide solid field and marketing strategy to grow the Mining and Rock Excavation Parts and Service business in Ghana and English speaking West Africa
  • Develop and grow Mining and Rock Excavation products – both Parts and Service.
  • Responsible for Key account management and Customer satisfaction. Participate in Mining and Rock Excavation Marketing activities.
  • Provide aftermarket Support to Capital divisions during tenders.
  • Champion Keys to Success (K2S) activity follow ups. Develop new customer base and help maintain existing fleet in operation
  • Provide Parts Planning and coordinate with Logistics for inventory Planning.
  • Grow Key customer (TCO) in the Territory and coordinate with Dealers in Liberia, Sierra Leone & Nigeria for MRS Product’s development and sales.
  • Responsible for Key Customer complaints and follow up.
  • Follow-up for on Receivable and Inventory reduction and efficiencies
  • Other duties and projects as assigned.

Reporting Line

This position reports to the Business Line Manager, Parts and Service

Requirements

Knowledge and Experience

  • Bsc./HND in Mechanical or Electrical Engineering. Masters in Business, Engineering or Mining will be an added advantage
  • Five to ten years of hands on experience in sales/technical or equivalent combination of education and experience.
  • Must have both OEM & Mine Maintenance Experience
  • Strong Computer knowledge in Data Analysis, MS Excel, PowerPoint and Word.
  • Experience in any ERP system

Personality

  • Assertive and Self-Driven
  • Passionate & motivated
  • Good time management skills
  • Good Leadership

Join our WhatsApp Group to get notified when new Job Vacancies in Ghana are posted. Click Here to Join Our Jobs in Ghana Website WhatsApp Group

Please Follow the Instruction Below To Apply

Submit your CV and Application on Company Website : Click Here

Closing Date : 6 March. 2021

Job Categories: Administrative/Secretarial Jobs in Ghana. Job Types: Full-Time. Job Tags: Epiroc careers 2021, Epiroc jobs 2021, Epiroc recruitments 2021, and Epiroc vacancies 2021. Salaries: 700 - 10,000.

Apply for this Job