Help Desk Officer – Inspiration Holdings Ghana
AccraJob Description
Responding to customer queries in person, on the phone, or via electronic communication
• Resolving complaints in a timely manner, ensuring a positive customer experience
• Developing and maintaining a thorough knowledge of an organization’s products or services
• Processing orders, accepting payments, and issuing refunds
• Working as part of a team, collaborating with colleagues to resolve client issues and provide excellent customer service
• Maintaining accurate records of client communications and resolutions
• Communicating valuable feedback to other departments regarding customer comments and possible opportunities for improvement
• Identifying and recommending suitable products or services to meet customer needs
QUALIFICATION AND EXPERIENCE
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND or higher
Location: Accra
HOW TO APPLY
All C.V. ‘s should be sent via:
inspirationholdingsgh@gmail.com indicating the position as the subject of the e- mail.
Closing Date: 30 August, 2025