Aqua Safari Resort invites applications from suitably qualified and competent professionals to fill the vacant position of Front Office Executive.

Responsibilities

• Perform all check-in and check out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests etc
• Upsell additional facilities and services, when appropriate
• Main updated records of bookings and payments

Qualification Required & Experience

• An HND / Degree in Hospitality Management or related field
• Minimum of 1 year work experience preferably in the hospitality industry
• Ability to speak French or Spanish will be a great advantage
• Excellent interpersonal and communications skills
• Excellent customer service attitude
• Excellent computer literacy

Location: Ada Foah

Closing Date: 30 November, 2019