Job Description:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts
through open and interactive communication
• Provide accurate, valid and complete information by using the right
methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and
file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification Required & Experience

HND/First Degree in relevant field

Closing Date: 17th December, 2019

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