Customer Service Representative at BCL Group
AccraJob Description
Key Responsibilities:
1. Customer Interaction:
• Respond to customer inquiries promptly and professionally.
• Provide detailed information about products, services, or company policies.
2. Issue Resolution:
• Address and resolve customer complaints or concerns effectively.
• Escalate unresolved issues to the appropriate department or supervisor.
3. Sales Support:
• Assist customers in placing orders or processing refunds.
• Recommend products or services based on customer needs.
4. Documentation:
• Maintain accurate records of customer interactions and transactions.
• Update customer accounts with relevant information.
5. Feedback Collection:
• Gather customer feedback to improve service delivery.
• Suggest process improvements based on recurring customer issues.
6. Policy Adherence:
• Follow company guidelines, protocols, and privacy standards.
Qualification Required & Experience
• A minimum of a high school diploma or equivalent.
• Bachelor’s degree in Business Administration, Communications, or a related field is a plus.
Skills and Competencies:
1. Communication Skills:
• Excellent verbal and written communication skills.
• Ability to listen actively and respond empathetically.
2. Problem-Solving Skills:
• Strong analytical and decision-making abilities.
• Creative approaches to resolving customer issues.
3. Technical Proficiency:
• Familiarity with customer service software, CRM systems, and Microsoft Office.
• Basic knowledge of relevant products or services.
4. Interpersonal Skills:
• Patience, empathy, and a positive attitude toward customers.
• Ability to manage stressful situations calmly.
Location: Accra
How To Apply
Interested candidates should submit their application and CV to:
bclconsulting7@gmail.com
Closing Date: 31 January, 2025