Customer Service Officer by Golden Beam Industries
Accra - GhanaJob Description
JOB DESCRIPTION
• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Qualification Required & Experience
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• HND minimum
Location: Accra
How To Apply For The Job
All C.V.s should be sent via:
goldenbeamindustries@gmail.com indicating the position as the subject of the e- mail.
Closing Date: 21 September, 2023