Service Desk Administrator ICT at Sibanye Stillwater

Your manager should be aware of and support your application. Pre-screening and psychometric evaluation may form part of the selection process. Short listed candidates will be requested to attend a panel interview. Applicants who receive no response to their applications within 14 days may consider their application for the position to be unsuccessful.

Sibanye-Stillwater is committed to the achievement and maintenance of diversity and equity in employment.

• Grade 12 with a Tertiary qualification (Certificate/s or Diplomas) in Training and/or IT Field
• ICDL or equivalent – demonstrating an intermediate to advanced level of understanding on Microsoft products like Word/Excel/PowerPoint/Outlook/Teams etc
• Experience in a similar role within an IT environment exposure to Training and Development
• Clear security screening record.
• Valid driver’s license (if applicable)
• Be declared medically fit for the position and environment, as determined by a risk based medical examination at the relevant Sibanye Stillwater Occupational Health Centre.

• Training experience (Microsoft Suite) Level 1 – Level 3
• Experience in user assistance/support role
• Any ITSM experience (Cherwell/Service Now etc)

• Ensure that the service desk is effectively managed an maintained by logging all queries, allocating calls, prioritizing calls/complaints according to level of urgency, resolving queries efficiently and timeously where
  possible and monitor call resolution times.
• Communicate regularly with support staff about referrals and ensure users are informed as to the status of their complaints/queries.
• Identify and initiate action to rectify minor system errors and faults reported by users by assessing the best action to rectify the situation based on knowledge and experience.
• Maintain and update all documentation regarding changes to programmes, reports for strict control procedures.
• Report any anomalies to supervisor.
• Assist the Supervisor by supplying information for management e.g. reports, trend analysis, and stock availability.
• Undertake special projects as required by management on an ad-hoc basis e.g. collecting and collating information, supplying explanations and details on various transactions.
• Receive, screen and direct all incoming queries to the correct department.
• Handle queries if necessary and when required, relay accurate messages to members of the department to ensure that queries are resolved promptly.
• Allocate user passwords, and user accesses.
• Assist in administrative duties e.g. filing, record maintenance.
• Identify and assess future and current ICT training needs of ICT Customers and ICT Employees
• Assist ICT Customers to learn new skills and develop existing ones
• Assist in the Training and Development area, this can include, but is not limited to planning/scheduling/presenting
• Willing to travel and stay at any venue for more than one day
• Assisting with applications (but not limited to) SigningHub administration/Enrolment/Training and support.
• Building and maintaining relationships with stakeholders across the organisation and externally at all levels and cross functionally.
• Ensuring open communication channels with all relevant stakeholders.
• Leading and driving cost saving and cash conservation initiatives.

Internal : http://www.careers.sibanyestillwater.com/ci/en/listing/

External : http://www.careers.sibanyestillwater.com/cw/en/listing/

HR Contact Person : Balungile Nkubungu

Recruitment Person : Polelo Matloga

Recruiter’s contact number : 011 278 9664

NB: Kindly note that the HR personnel at the operations should assist internal applicants to apply should they need assistance.