Officer at Standard Bank

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Risk & Corporate Affairs

Job Purpose

• Follow up with trustees/liquidators
• Attend to queries/complaints within set timelines
• Attend to zerorising, refunds, invoices within TAT.
• Monitor and manage Vendors to maximise collections and proceed with litigation
• Ensure insolvent holds & lock up status are loaded on each account.
• To action accounts within set milestones and within TAT.
• To obtain 100% score on Productivity, QA
• To complete Compliance training before deadline
• RCA to be updated monthly and solutions shared with rest of the team to have best practices

Key Responsibilities/Accountabilities

Operational Effectiveness

• HOME LOANS (Refer to Process Document for complete process to be followed)
• Termination of Joint Ownership// Sale In Execution (SIE)
• Evictions
• Sale of Asset Follow up on progress
• VAF (Refer to Process Document for complete process to be followed)
• Locate the Asset
• Instruct a Tracing Agent to trace
• Sale of Asset
• UNSECURED PRODUCTS (Refer to process document for full process to be followed)
• S81 report indicating there is unencumbered assets with efficient value to cover    s89; or
• Minutes of the second meeting with confirmation from the trustees that there is no risk of contribution.
• If there is a risk of contribution and no solvent parties submit to Management to approve charge Card Abandoned account (D5) once zerorizing is approved, send to Finance Department to close account.
• Should there be no Danger of Contribution – draft our claim documents
• Attach necessary documents and have claim documents commissioned;
• Advise Trustee / Liquidator that our claim is ready for collection or send to the   Trustee / Liquidator our claim with their preferred method (registered mail / courier);
• Ensure that the claim is received and acknowledged by Trustee / Liquidator
• On receipt of L&D ensure its correct if not raise queries with trustee On receipt of final dividend or refund, ensure legal process completed and zerorise account within set timelines
• GENERAL PROCEDURES APPLICABLE TO ALL PRODUCTS AT ALL STAGES Attend to all tasks as when required
• All communication to be saved on relevant systems – notes of all telephone calls, discussions and written communication;
• All correspondence received with attachments to be saved on relevant system;
• Strict adherence to turnaround times with regards to written communication and return of calls; Attend to emails within 48 hours (excluding complaints).
• Attend to all Hello Peter/CRC queries/complaints within 4 hours & CRR/Executive queries/complaints by COB (sunset clause applies)
• Ensure account is in correct state and under correct user on relevant systems
• All relevant systems to be updated as and when information is obtained IE: Trustee details, 1st & 2nd meeting dates and all applicable CDS
• CLAIM DOCUMENTS
• To be attended to when claim requirements are met
• VENDORS (ATTORNEYS) AND/ OR TRUSTEES Monitor progress;
• Escalate any concerns to TL/Manager or the direct report of the relevant person.
• Capture relevant information, load insolvent holds and lock status on relevant systems
• If Judgement is not obtained against surety or solvent party, proceed with litigation
• Establish if there is Collateral and proceed accordingly.
• Update relevant spread sheets
• Obtain 99% for Productivity & 100% for QA

Financial

• Age: HL- No aged matters greater than 12 months within our control. Detailed comments required monthly on age matters and updated on Teams
• VAF – No aged matters greater than 6 months
• BL – attend to 300day/540day monthly report
• PL /Card – no matters greater than 6 months.
• Fulfilment/PWO matters to be worked within SLA/milestones and written off as per the Write Off Policy.                            Refunds/Savings to be done within 72 hours of receipt of documents.
• PWO:  HL/BL/VAF – TAT to be actioned every 6 months
• PWO: PL/Card – TAT to be actioned every 12 months

Risk & Compliance

• Comply with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action / sanction in respect of regulatory compliance matters
• Adhere to Credit Policies and Procedures
• Ensure that the workstation is cleared of all files and other material to ensure that no one has easy access to confidential Bank information
• Hind sighting:  8/10 months ROT 10/10 months STE 100% = 12/12 months No risk to the bank
• RCA to be updated monthly and solutions shared with rest of the team to have best practices
• Subpoenas – to be attended within 4hrs on receipt of email

Minimum Qualification and Experience

Qualifications

• Matric
• Diploma Legal
• Optional SARIPA Certificate

Experience

• 1 – 2years experience Home loans, VAF, PBL, Card
• Good knowledge of Banking practices, products, systems, policies and procedures
• Good knowledge of insolvency and legal process
• Administration
• Minimum 1year experience in Insolvency

‘The Standard Bank Group has implemented a Vaccination Policy for all roles which require the incumbent to work from the Standard Bank premises on a full-time or intermittent basis. Full vaccination against COVID-19 is therefore an inherent requirement of this role.’

Location :Gauteng

Closing Date : 30th December, 2021

HOW TO APPLY

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