FIRST LINE MANAGER: OPERATIONS (EXPORTS) by Woolworths

To oversee and ensure on-time dispatch of all Botswana, Swaziland & Maputo food shipments, loading at Midrand DC. Ensuring accuracy of information and acting as the link between ISC Exports and Midrand DC.

• Delivery against Exports scorecard.
• Adherence to Service Levels Agreements with customers and Midrand DC.
• Oversee all loading of food shipments to Botswana, Swaziland and Maputo.
• Ensure accurate dispatch of stock by dolly count, ownership transfer and sign off on LCS.
• Ensure maximum utilisation of space by ship pallet combine and publish Long Life balance report to ISC Ops.
• Ensure the accuracy and dissemination of the Advice Note by aligning with the Midrand Help Desk.
• Investigate any issues with double checker and communicate any balances to Midrand Ops and ISC.
• Keep updated on all banned products and ensure that banned stock is removed and re-picked.
• Communicate all DC incidents to Midrand Ops and ISC.
• Attend to queries and complaints – Help Desk.
• Adhere to Corporate Governance principles.
• Establish effective relationships with customers and Midrand DC, using Invocom methodology.
• Arranging of all inspection and collection of documents, samples as per legislative requirements (State Vets from Dept of Agriculture, PPECB).
• Providing input and executing the business unit’s 1 year operating plan, budget and scorecard with continuous improvement in mind.
• Building, integrating and maintaining relationships with all stakeholders in line with SLA’s to achieve operational excellence e.g. Transport, Trunking, Cross-Docking and Equipment Centre.
• Manage and adhere to company policies and procedures in line with corporate governance principles.
• Ensure timeous delivery of accurate reporting and administration for transactional excellence.
• Build, develop and entrench a high performance culture by providing leadership, feedback, guidance, support and coaching to staff.
• Demonstrate effective leadership aligned to the Woolworths DNA to ensure the delivery of the operational scorecard (i.e. Code of Conduct).

• Knowledge & process understanding of logistics & related distribution processes.
• Working knowledge of supply chain operations and impact on stakeholders.
• Able to communicate effectively regarding matters of Permits certification to members of different export related government bodies.
• PC literate and able to capture information and produce reports based on the Warehouse Management System, and communicates effectively through email.
• Ability to manage consumables and assets.
• Have an understanding of process compliance.

• Ability to analyse and interpret financial and performance indicators at a detailed level.
• Demonstrate a thorough understanding of the business measures and targets relating to own role.
• Understand financial and performance indicators and is able to act according to agreed targets.

• Have an understanding of relevant legislation.
• Ability to work across different temperature regimes e.g. Cold Chain and Frozens area.

• Ability to develop a knowledge and understanding of the suppliers’, customer and service provider business fairly quickly and demonstrates a passion for customer delivery.
• Demonstrates an understanding of the impact of own role on service delivery to internal and external customers.
• Customer Service mind-set.

• Have an understanding of relevant legislation.
• Knowledge of Performance Management Systems.
• Knowledge of Employee Relations procedures.
• Proven people skills e.g. facilitation, conflict, change management, performance management and employee relations management.
• Able to manage a diverse workforce.

• Ability to work under pressure whilst maintaining attention to detail.
• Able to adapt working hours according to business needs / flexible timing.
• Ability to anticipate issues & opportunities & act on them pro-actively.
• Problem solving and analytical ability (e.g. day to day operations & numbers).
• Understanding of consequential impacts of decisions made. – i.e. good judgment.

• Grade 12 or equivalent.
• Relevant management or supervisory training.
• Three year Logistics/Commerce diploma advantageous or NQF level equivalent.
• Quality assurance background advantageous e.g. Six Sigma

• 3 Years’ relevant Supply Chain working experience in a supervisory/managerial function advantageous.
• Experience in Retail/FMCG environment advantageous.

Woolworths is an equal employment opportunity company that is committed to inclusion and diversity

Location : Gauteng

Closing Date : 15 December 2021

HOW TO APPLY

Click Here to Submit your CV and Application on Company Website