Jobdirecta Blog Jobs and careers in Ghana 2025
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About us, purpose, experience and qualifications
about us
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
- stay curious and you have one simple goal: to improve the lives of customers through simple, effective solutions that meet their needs, contact us today and join a winning team. All appointments will be made in line with the Bank’s Employment Equity plan The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
purpose
Manage allocation and quality of work within area of responsibility.experience and qualifications
- 3 Year industry related Degree.
- 3 Years post graduate experience in related financing and or banking.
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- Patiently scroll down and read the job description below.
- Scroll down and find how to apply or mode of application for this job after the job description.
- Carefully follow the instructions on how to apply.
- Always apply for a job by attaching CV with a Cover Letter / Application Letter.
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additional requirements
In accordance with National Credit Act (NCA) candidates applying for this role will require a credit record check.responsibilities
- Supervision and performance management of the team.
- Driving team training and development needs.
- Will be responsible for the management of the core processes and ensuring that the correct procedures are applied and transactions/procedures are processed and followed by the Operational Specialists.
- Call Quality Management (CQM) of random sampling for call monitoring for the Industry.
- Ongoing service management of the Industry client portfolio
- Responsible for the management of daily client service requests.
- Responsible for proactive client service and satisfaction, through direct personal action or referral to alternate sources.
- Responsible for improving the BMI, Consult (Buzz) and Voice of the Customer survey results and exceeding predetermined service standards
Location :Johannesburg, Gauteng
Closing Date :26th January 2022
HOW TO APPLY
Click Here to Submit your CV and Application on Company Website
