Technical Support Analyst by A24 Group

Technical Support Analyst Responsibilities:

logging and processing support calls
Engage directly with staff members to determine the nature of the technical issue.
Connecting to computer systems via remote access.
Investigating, diagnosing and solving computer software and hardware faults
Installing and configuring computer hardware, software, systems, networks, printers and scanners
Completing IT support logs.
planning and undertaking scheduled maintenance upgrades
setting up accounts for staff, ensuring that they know how to log in
repairing equipment and replacing parts
managing stocks of equipment, consumables and other supplies

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Technical Support Analyst Requirements:

A+ and N+ qualification or better.
3 years of work experience as an IT or Technical Support Analyst.
Familiarity with networking systems and protocols including AD, DNS, DHCP, Roaming Profiles
Knowledge of remote desktop support systems including TeamViewer.
In-depth knowledge of computer hardware systems, routers, and peripherals.
Knowledge of Windows and Ubuntu operating systems, Office software, Microsoft 365 and server systems up to server 2022.
Excellent problem-solving skills.
Good interpersonal and communication skills.
Ability to travel when required.
Be prepared to work flexible working hours and work overtime when required.

Location : Western cape

Closing Date :

HOW TO APPLY