16 Aug 2019

Full-TimeVIE – Manager of Alternative Delivery Channels Job at Advans Ghana

Advans Ghana – Posted by Jobdirecta Ghana Ghana

Job Description

Do you want to work in an international environment with a focus on developing countries? Do you have a passion for designing and deploying innovative technological solutions in complex business environments? Then Advans have the position for you! In joining the Business Development team as Manager of ADCs, you will drive the improvement of multi-faceted digital services provided to Advans clientele in Ghana, deploy new services and products. You will streamline existing processes with the help of technology.

The position is based in Accra for a duration of 12 months, potentially renewable.What will your role be?

Under the direct supervision of the Chief Business Development Officer, you will be in charge of managing the various channels available for Advans Ghana’s clients (mobile app, debit card, interface with mobile wallets, field tellers, etc.). Your main missions will be:

Design and prepare studies on client needs, competition and best practices in the industry to further develop the services offered through alternative delivery channels
Manage projects and initiatives related to implementation and continuous improvement of alternative delivery channels

Ensure smooth customer experience by continuously improving user touch points and streamlining the service processes
Track Alternative Delivery Channels in terms of technical performance (transaction success rate), customer usage and identified risks

Reach the targeted success rate of transactions by identifying the root causes for failures and liaising with internal IT, service providers and other involved third parties to implement effective solutions
Analyse the profitability of alternative delivery channels on on-going basis and propose improvements both in terms of cost effectiveness and revenue generation

Create and keep up to date guides, procedures and working instruction on ADCs, both for the customers and the involved employees
Facilitate procedural knowledge transfer to field staff on ADC’s

What kind of profile are we looking for?

You hold a Master’s degree in management, engineering or development economics, and you are interested in the microfinance sector and Advans’s missions. You have minimum of 4 years of experience including internships, especially in project management with a digital component. You have:

Ability to manage complex project involving various internal stakeholders (top management, Marketing, Operations, IT, branch management)
Ability to manage negotiations with external stakeholders (business and technical partners)

Understanding of the business drivers in a complex market environment Excellent communication skills – written and spoken
Strong organizational, analysis and synthesis skills
Professional experience in a developing country (preferable)

Ability to remain customer focused Proficiency in MS Office

Location: Accra

Closing Date: Ongoing

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Job Categories: Business Development Jobs in Ghana. Job Types: Full-Time. Job Tags: Advans Ghana Jobs, careers in ghana, current jobs in ghana 2019, Delivery Channels Jobs in ghana, jobs in accra, and Vacancies in ghana. Salaries: Competitive. Prominent words: ability, ability to manage, advans, alternative, alternative delivery, alternative delivery channels, business, business development, channels, complex, customer, delivery, delivery channels, development, environment, experience, manage, management, services, and success rate.


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